How to Handle High-Stress Situations As a Blackjack Dealer


Blackjack is a casino card game that pits you against the dealer in an attempt to make your hand higher than the dealer’s without going bust. This game is more engaging than a slot machine but less complex than poker, making it a popular choice for novice casino players. As a blackjack dealer, you’ll be responsible for a wide variety of tasks including dealing cards and managing player experiences. During your interview, hiring managers will want to know whether you can handle high-stress situations with grace and professionalism.

To start a game of blackjack, the dealer will dispose of one of the cards he or she has and then deal two cards to each player. The player can choose to hit (take an additional card) or stand, which means they’ll keep the same two cards. If the player has a hand total of 21 or more, they win and receive their original bet back. If the dealer has a blackjack, all players lose their bets except for those with a blackjack themselves.

Some casinos also offer a side bet called Insurance. This allows the player to place half of their original bet on a chance that the dealer will have an Ace upcard. If the dealer does, the player gets their original bet back. If the dealer doesn’t, the player’s bet is a push.

Once all players have made their decision, the dealer will reveal his or her face-down card. If the dealer’s hand is 16 or lower, they must hit; otherwise, they must stand. The player can then choose to take a Blackjack spin, in which case they press a button that spins a virtual wheel, allowing them to win various payouts or the top jackpot award.

When the dealer is done examining his or her cards, the player’s hands are compared. If the player has a better hand than the dealer, they win. If the player and dealer have an equal score, the hand is a tie and the original bet is returned to the player.

Blackjack dealers are responsible for ensuring the integrity of the game and that all players follow rules and etiquette. As a result, they often find themselves in stressful situations that require empathy and professionalism. During your interview, hiring managers will ask you how you would handle a situation such as an excessively winning player or a table with a large number of unruly patrons. You should be able to explain how you’d maintain composure and adherence to the rules while keeping all players happy. This question is an excellent way to gauge your ability to manage high-stress situations during a game of blackjack.